ORDERING & PAYMENT
1. How do I order?
For all other enquiries (bridal flowers, corporates, event styling and collabs etc.) contact us HERE or email us at hua.florist@gmail.com
2. How do I pay?
All orders checked out online will be securely processed via iPay88 for credit card payment (Visa, MasterCard, AMEX), bank transfer, eWallet and Paypal.
All orders will only be confirmed and processed after full payment is received.
3. What is the lead time for orders?
We only accept your orders at least 3 days in advance.
This is to ensure that we get can your desired flowers & materials ready. If your order is less than 3 days, please try your luck by calling us 03-5888 8813 or whatsapp us at 6017-367 2386 we will try our best to fulfill your order.
4. Can I add a message to my order?
Of course! HUA will include a complimentary message card with your flowers. We will prompt you to add your message during checkout.
CANCELATION / TERMS & CONDITIONS
1. Can I cancel my order?
Order cancelled 3 days before delivery date can be refund in full, only a 3% processing fee of that total purchase amount (including delivery fee) will be imposed.
50% can be refund for order cancelation 2 days before the delivery date
2. How do I pay?
All orders checked out online will be securely processed via iPay88 for credit card payment (Visa, MasterCard, AMEX), bank transfer, eWallet and Paypal.
All orders will only be confirmed and processed after full payment is received.
T&C
1)All orders are subject to acceptance by HUA. Processing of payment shall not in itself constitute acceptance of order by HUA. HUA reserves the right, to reject any order without giving any reason. In the event of rejection, we will refund the payment received in full.
2)The sale of any goods and services are subject to availability. HUA reserve the right to substitute with another product of the same value and beauty,in the event any items listed in the descriptions are out of stock or unavailable at the time of ordering.
DELIVERY / SELF-COLLECTION
1. Do you deliver daily?
Our deliveries are on Monday to Saturday, except for any public holidays.
Please pick your preferred delivery timeslot (10am – 1pm, 1 – 4pm, 4 – 7pm) during checkout.
2. Can I do self –collection?
Yes, you can also self-collect your order at HUA Flowershop between Monday-Saturday 10am-5pm.
HUA Address:
B-G-07, Suria Kinrara Condominuim, Persiaran Kinrara, Puchong
Waze search: Suria Kinrara Condominium
Collection time need to be informed while ordering or at least two days in advance.
Any collection without appointment will not be entertained.
Please note we do not accept walk in purchase, strictly for self-collection orders upon appointment.
3. Where do you deliver?
We only deliver within Kuala Lumpur and selected areas in Selangor.
4. How do you charge your delivery fees?
We charge according to the millage of the delivery. All prices display are exclusive of delivery charges.
5. What if I need to re-route and reschedule my delivery?
Due to the perishable nature of the product , you are only allow to reschedule your delivery time slot, please do let us know at least 2working days in advance, so we can make necessary arrangments.
In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply.
6. What if my recipient is not available to receiver the flower?
Our delivery partner will contact the recipient or sender for further instruction. If both cannot be contacted, we wil leave the flowers with the reception or security guards, or at the door.
T&C
When placing an order with us, you are responsible to ensure the accuracy of the delivery address, contact number of the recipient and your contact number so that we can notify you in the event any delivery problems encountered.
No refund will be issued if the flowers have been duly delivered to the delivery address as prescribed by you. In the event that delivery is unable to be completed due to order recipient or alternative recipients not around, we will not be held responsible for the non-delivery of the item.
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is beyond our control we will not issue a refund or offer re-delivery for the affected orders.
Important Notes
Do note that all product images are for illustration purposes only, actual products may vary. Based on the images shown in the agreed proposal, we will do our best to deliver the products as accurately as possible.
All floral products are subject to seasonal availability of flowers. Please note that flowers are natural and perishable products and therefore, may be affected by both indoor and outdoor environmental factors, seasonal availability, events and market variances in colour, shapes and sizes.
Flower availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality
We reserve the right to change theses terms from time to time as it see fit and your continued use of our site will signify your acceptance of any adjustment to these terms. You are adviced to re-read this statement before you place your order.
Any participant in this service will sonstitue acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
huashop.com.my/huacaretips
Bouquet
- Upon receiving our bouquets, keep them upright/slanted at 45 degrees as there’s a considerable amount of water in it to keep the flowers fresh. Fresh flower can last for 3-5 days
- You can either unwrap the bouquet & place them in a vase, or you can simply place them at your favourite spot without tearing them up.
- To ensure its freshness, place them in a cool and well-ventilated spot. Avoid direct sunlight (most flowers don’t do well in heat) or directly under the air-con/fan (they will dehydrate and perish more quickly).
4. Cooling areas do not equate to our food fridge as – i) the water in your bouquet will spill & ii) our food fridge will absorb moisture out of the flowers, causing them to dry up & wilt. Placing the bouquets in air-conditioned room or non-humid rooms is absolutely fine.
- When the flowers are about to wilt, try placing them upside down for them to dry beautifully. You’ll never know how pretty your blooms will turn out even after they’re dried up. And the best part, you can keep them forever!
*Note: not every flowers can dry up, this is a trial & error process*
Vase Arrangements
- The same steps as 3, 4 & 5 for bouquets.
- Fresh flower can last for 3-5 days
- Remove all the wrapping and cotton from the bouquet. Fill up your favourite vase with some fresh, cool water. Trim the stems. Remove excess leaves so that all your beautiful petals get the water. Leaves in water will decompose quickly and shorten the lifespan of your flowers. Keep them away from direct heat! They prefer staying cool (calm and collected).
- Treat your flowers to some fresh water every day and trim the steam every day or two. About +/- 1cm will do. Be careful of your fingers & do not hold so near the ends!
Preserved flowers
Preserved flowers are real and natural flowers that have undergone a special chemical process to maintain their beauty and freshness with no need for water or sunlight.
Typically preserved flowers can last up to 1 year or more. They are mostly care-free, just avoid direct sunlight and humid areas as it may cause the colors to fade. If they are getting dusty, we recommend canned air or a blow dryer on a low cool setting.
Dried flowers
Dried flowers are real flowers that have undergone a dry process by dehydrating naturally, placing them face down. Once completely dry, they can undergo a colouration and setting treatment so that they regain some of their original appearance.
Typically last up to 6 months or more. They are more fragile than fresh flowers and preserved flowers, their branches and stems break easily, the colour gradually fades and the petals fall off or break. To keeping them longer, just avoid direct sunlight and humid areas.